This workshop will focus on management techniques to develop an efficient and responsible facilities team. Participants will gain a comprehensive understanding of the variety of disciplines and responsibilities required of a modern Facilities Maintenance organization.

Learning Objective 1:
Understand the potential scope of services involved in Facilities Management and Operations.

Learning Objective 2:
Describe tools available and understand how to effectively manage facility maintenance and operations.

Learning Objective 3:
Understand the means to deliver good customer service.

Learning Objective 4:
Understand effective means of managing a facility’s operation and maintenance budget.