​This course will review why communication is so important in project management and dealing with people overall. It will provide key strategies of effective communication, as well as some examples of various techniques. Communication guidelines will be presented to help manage the proper use of phone calls, texts, emails and meeting invites. In addition, the importance of setting an organized agenda to follow with all the stakeholders present will be discussed. Communication, in all its forms, is vital to success in project management.

Learning Objectives:

• Implement the five key strategies of effective communication

• Learn the best practices for email, phone calls, and texts with clients and team members

• Effectively plan a meeting and set an agenda for all stakeholders on the project

• Create a successful project report

• Practice and improve their communication skills

Instructor: 
Kathleen Cloud, Higgins Flooring

Kathleen Cloud is the President and Co-Owner of M. Frank Higgins & Co., Inc., one of the largest commercial flooring specialists in the region. M. Frank Higgins, a fourth-generation family business since 1952, is located in Berlin, CT, and has over 50 full time employees. At Higgins, Kathy promotes strong family and community values and helps create a company culture that honors service to the customer through relationship building, employee development through workshops and educational opportunities, and involvement in community service opportunities. Kathy attributes her success to having a dedicated team of wonderful people, with her number one fan being her husband, Steve Cloud, Co-Owner of Higgins, all focused on customer satisfaction and teamwork. This support has been instrumental in helping Higgins continue its pattern of growth.